This privacy policy governs the collection, use, storage, and protection of personal information (PI) by Simple Clean (referred to as “we,” “us,” or “our”), including data collected via our official website (https://jp.simplecleanlaundry.com/), lead generation forms (LinkedIn and website-hosted), email communications, sales inquiries, and business partnerships. We comply with global data protection laws (GDPR for EU/EEA, CCPA for California, and local regulations in all operating regions) to safeguard your privacy.
1. Information We Collect
We collect PI in two primary categories, depending on your interaction with us:
- Voluntarily Submitted Data: Name, work email, phone/WhatsApp number, job title, company name, business type (e.g., laundromat, hotel, distributor), equipment requirements, and payment details (for clients) provided via contact forms, quote requests, partnership applications, or direct communications.
- Automatically Collected Data: Website usage data (IP address, browser type, pages visited, and session duration) via cookies and analytics tools; machine usage data (for clients with remote monitoring services, anonymized where possible) to support equipment maintenance.
- Third-Party Sourced Data: Profile data from LinkedIn lead gen forms (with your explicit consent via LinkedIn’s platform) to fulfill quote and partnership inquiries.
2. Purpose of Data Processing
We use your PI for legitimate business purposes only, including:
- Fulfilling product quotes, order fulfillment, and delivery of commercial laundry equipment (hard mount washers, soft mount combo units, energy-saving dryers, etc.).
- Providing post-purchase support (warranty service, maintenance, technical troubleshooting) and sending transactional communications (invoice reminders, delivery updates, equipment inspection alerts).
- Evaluating distributor/partner eligibility and managing ongoing business relationships.
- Improving our website, products, and services via anonymized analytics (no individual user data is used for unsolicited marketing without consent).
- Sending targeted marketing communications (new product updates, bulk discount offers) only if you have opted in to receive such messages.
3. Data Sharing & Disclosure
We will never sell, rent, or trade your PI to third parties for commercial purposes. Limited data sharing may occur in the following scenarios:
- Internal Teams: Shared with authorized sales, customer support, and technical teams to fulfill your requests and deliver services.
- Trusted Service Providers: Passed to vetted third-party vendors (payment processors, logistics partners, CRM platforms) that assist with order fulfillment or data management, with strict contractual obligations to protect your PI.
- Legal Compliance: Disclosed to comply with applicable laws, court orders, or government investigations, or to protect our rights, property, or the safety of our customers and the public.
4. Data Retention
We retain PI only for as long as necessary to fulfill its intended purpose:
- Inquiry/Lead Data: Retained for 12 months after your last interaction (e.g., final quote delivery, declined partnership offer).
- Customer Data: Retained for the duration of our business relationship, plus 7 years to comply with tax, accounting, and warranty regulations.
- Anonymized Data: May be retained indefinitely for internal analytics, with all personally identifiable information removed.
5. Data Security
We implement industry-standard safeguards to protect your PI from unauthorized access, loss, or misuse, including:
- Encryption of sensitive data (payment details, work emails) in transit and at rest.
- Restricted access to PI (only team members with a direct business need can access data).
- Regular security audits and updates to our digital systems and physical storage (for paper records).
While we maintain robust protections, no data system is 100% secure, and we cannot guarantee absolute data security.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your PI:
- Access a copy of the data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your data (if it is no longer needed for its original purpose).
- Opt out of marketing communications at any time (via the “unsubscribe” link in emails or direct contact).
- Request data portability (for EU/EEA users, in a machine-readable format for transfer to another provider).
7. Policy Updates & Contact
We may revise this policy periodically to reflect regulatory changes or business needs. Updates will be published on our website 30 days before taking effect, with the “Last Updated” date revised accordingly.
For questions about this policy, contact us:
- Email: [email protected]
- Phone/WhatsApp: +86 15371893888
- Address: No. 98 Chen Menjing Road, Taicang City, Jiangsu Province, China
